Returns & Exchanges

Return Policy

Here at The Gift Box our customers happiness is the most important thing! Nothing is worse than ordering clothes online and being stuck with something that doesn’t fit, so don’t stress!

At this time items can only be returned for store credit or an exchange within 14 days of when your order was received. 

Please email us at thegiftboxcstx@gmail.com and let us know you’d like to make return or exchange, and we’ll make it happen for you!

Please be sure and check your order when you receive it and notify us ASAP if we made a mistake!

 

The Fine Print

  • Items can only be returned for store credit, we cannot issue refunds
  • Returns and exchanges must be received within 14 days of receiving your order
  • Items returned must not be worn or altered
  • Shipping is non-refundable, unless we made a mistake
  • Return shipping is the responsibility of the customer
  • All sale items are FINAL SALE, and cannot be returned
  • Please allow 5-7 for our team to process your exchange or store credit once we’ve received it